Privacy Policy

Privacy Policy

Privacy Policy

  1. General

1.1 We are committed to protecting and respecting your privacy. Any questions, comments and requests regarding this privacy policy are welcomed and should be addressed to us via the contact us section.

1.2 This Privacy Policy (together with the Terms and Conditions and the documents forming part of them), sets out the basis on which any personal information we collect from you, or that you provide to us through your use of the Site (as defined in the General Terms and Conditions) or our services, will be processed and disclosed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By using the Site and our services and by continuing to do so, you indicate your agreement to our use of your personal data as set out in this Privacy Policy.

1.3 This Privacy Policy was first published on 5th July 2017 and is applicable from your first use of the Site.

1.4 London South Bank University (LSBU) is committed to protecting people’s rights and privacy in line with the Data Protection Act 1998 (DPA). The Act applies to all personal data; whether held on a computer or a similar automatic system or held as part of a structured manual filing system.

We hold personal data about individuals, defined as Data Subjects in the Act. In order to comply with the Act, information about individuals must be collected and used fairly, stored safely and securely and not disclosed to any third party unlawfully.

The University processes all the personal data it holds in accordance with the DPA and within the terms of our Notification to the Information Commissioner’s Office.

  1. The Data Controller

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is London South Bank University (as defined in the Terms and Conditions)

  1. Scope of this Privacy Policy

3.1 This Privacy Policy only applies to how we deal with your personal information, both the information which you knowingly choose to disclose to us and other information which we collect from you as you interact with our Site or use our services.

3.2 This Privacy Policy does not apply to any information you disclose to another person, or organisation or via another person or organisation’s websites even if you access them through our Site, nor does it apply to any disclosure of information you make to another User (as defined in the General Terms and Conditions) in the course of using the Site or our services. If you disclose your personal information to other people or organisations or to other Users your information will be dealt with according to their privacy policies and practices (if any) and we accept no responsibility or liability for the use of your information by such other people, organisations or by other Users.

  1. Information we collect from you

4.1 We may collect and process the following information about you:

(a) Information that you provide by filling in forms on the domain and sub-domains at the Site. This includes information provided by you at the time of registering as a Registered User (if applicable). It includes (but is not inclusive of) email addresses, physical addresses, telephone numbers (including mobile telephone numbers) and other contact information for you and/or your authorised representatives, and financial information.

(b) If you contact us or if we contact you, we may keep a record of that communication.

(c) We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

(d) Information on your activities on the Site, your clicks via the Site, content you generate or information that relates to your Registered User account (if applicable).

(e) Details of links you establish to or from the Site.

(f) Details of your feedback to other content posted on the website (Registered Users only).

(g) Details of your visits to the Site including, but not limited to, computer sign-on data, traffic data (including the URL you came from and the URL you go to next, whether they are URLs on the Site or not), location data, IP address, browser information and standard web log information, advertising data, and other communication data and the resources that you access.

(h) dispute resolutions, correspondence through the Site and complaints

(i) If you enter into any competitions or promotions that we or our clients may run, we may ask you for information about you, which will be made clear at the time you enter. We will also inform you of the purposes for which the information you provide in relation to such competition or promotion may be used.

(j) Supplemental information from third parties.

(k) We collect information in aggregated form from all Users of the Site to help us to make improvements to the Site and to the services we make available. We know, for instance, how many visitors there are to the Site, when they visited, for how long and to which areas of our Site they went. However you or any other individual cannot be identified from any such information that we share as the information is aggregated and anonymised.

  1. What information is published on the Site?

5.1 Although we implement security measures in the Site and take steps to limit access to the Site by third party search engine “crawlers” please do be aware that no security measures are perfect or impenetrable. Therefore, we cannot and do not guarantee that personal information (or other content) you post on the Site will not be viewed by unauthorised persons. Even after removal, copies of personal information you have chosen to upload to the Site may have been copied and stored by other persons.

5.2 We therefore urge you to consider carefully what information you upload to the Site. If you do not want us to store any metadata associated with content you post on the Site please remove the metadata before uploading the content.

5.3 Any improper collection or misuse of information is a breach of the User Agreement (as defined in the Terms and Conditions) and should be reported to us via the contact us.

  1. IP addresses and cookies

6.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to help our clients run better programs and get the most out of using our site. This is statistical data about our Users’ browsing actions and patterns, and does not identify any individual.

6.2 For the same reason, we may obtain information about your internet usage within the Site by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve the Site and to deliver a better and more personalised service.

They enable us to:

(a) Estimate our audience size and usage pattern.

(b) Store information about your preferences, and so allow us to customise the Site according to your individual interests.

(c) Speed up your searches.

(d) Recognise you when you return to the Site.

6.3 You may refuse to accept cookies by activating the setting on your browser, which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Site.

6.4 Please note that our advertisers may also use cookies, over which we have no control.

  1. Where we store your personal data

7.1 The information that we collect from you may be transferred to, and stored at destinations inside and outside the European Economic Area (“EEA”). It may also be processed by staff operating inside and outside the EEA who work for us or for one of our Group Companies (as defined below) or for one of our suppliers. While countries outside the EEA may not have data protection laws equivalent to those of the EEA any hosting or processing organisation we use is bound under contract to store and process personal information securely and not to use the information for any other purpose. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

7.2 All information you provide to us is stored on by us or on our behalf on secure servers.

7.3 Where we have given you (or where you have chosen) (Registered Users only) a password, you are responsible for keeping this password confidential. We ask you not to share a password with anyone other than any authorised representative.

7.4 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site and any transmission is at your own risk.

  1. Uses made of your information

8.1 We use information held about you in the following ways to:

(a) Ensure that content from the Site is presented in the most effective manner for you and for your computer.

(b) Help us to operate the Site efficiently

(c) Provide you with information or services that you request from us.

(d) Carry out our obligations arising from any contracts entered into between you and us.

(e) Notify you about our existing services and any changes to our services and any new products, services and promotional items.

(f) Make operational communications to you.

(g) Make service-related communications to you.

(h) Communicate with you if you are a Registered User or about your application to become a Registered User.

(i) Detect and prevent potentially prohibited or illegal activities, and to enforce the provisions of the General Terms and Conditions and any other applicable policies or terms and conditions.

(j) Resolve disputes and trouble-shoot problems.

(k) Compare information for accuracy and to verify such information with third parties.

(l) Carry out our obligations arising from any contracts entered into between us and The Greater London Authority

8.2 We may also use your data, to provide you with information about events, goods and services we offer which we believe may be of interest to you and we may contact you about these by email for these purposes (or for any other method of contact we make available which you opt-in to be contacted by). If you do not want us to use your data in this way, please let us know by contacting us at simdh@lsbu.ac.uk or a2i@lsbu.ac.uk. We will not, other than as set out in this Privacy Policy or elsewhere in the Terms and Conditions, pass on your data or permit third parties to use your data.

  1. Disclosure of your information

9.1 We may disclose your personal information to any member of our group, which means London South Bank University, its subsidiaries, its ultimate holding company and its subsidiaries.

9.2 We may disclose your personal information to the following third parties:

(a) To our Group Companies and to those suppliers to whom disclosure is necessary for the operation of the Site or any of the services or otherwise to help with our business activities (such as fraud investigations). Please note that we require any third party suppliers to process and store your data securely and they are prohibited from using it for any other purpose.

(b) In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

(c) If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about our Registered Users will be one of the transferred assets.

(d) To other third parties to whom you explicitly ask us to send your information, or about whom you are otherwise explicitly notified and consent to when using a specific service.

(e) If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply the User Agreement or to protect the rights, property, or safety of reilabs.co.uk or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

  1. Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise this right at any time by contacting us via the contact us section.

  1. Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

  1. How to access and update your email preferences, personal information and public information

You have the opportunity to opt-out of certain communications and to modify the non-public personal information you or the public information in by emailing us with the request(s) at simdh@lsbu.ac.ukl or a2i@lsbu.ac.uk. Please be aware that it may take several hours for the change you make to take effect. Please note that any changes will only change or delete data in our database for the purposes of future activities and communications.

  1. Changes to the Privacy Policy

Any changes we may make to this Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Any such changes shall be applicable from the date that they are posted (if applicable) or notified to you (if applicable) unless otherwise indicated